ENEL treats the personal information of its users with utmost respect and in compliance with the applicable laws, especially Law 12.965/2014, known as “Marco Civil da Internet”, which establishes the principles, guarantees, rights and duties of Internet use in Brazil.
This Privacy Policy applies to all personal and confidential information users supply to ENEL through their websites and/or apps.
Use of personal information and registration details
ENEL may collect and use the personal information and registration details of its users to provide services if these are requested by the user.
Any personal information provided by the users will be collected and stored under strict security and confidentiality standards.
Unless ENEL receives a legal or judicial order or notice from a competent authority, your information will remain confidential and used only for the original purpose.
Access to collected data is restricted only to authorised personnel for its appropriate use. Anyone who misuses the data, against the rules sets in this Privacy Policy, will be subjected to legal measures as well as the penalties described in ENEL’s disciplinary and ethical process.
ENEL will maintain the integrity of the information supplied by its users.
Whenever third-party companies are hired to provide support services, it will be required that they comply to the legal privacy standards as well as other ENEL codes of practice.
By using the services of our websites, users confirm that the personal and registration data provided to ENEL is correct and truthful. Users are responsible for updating the registered information whenever necessary to ensure the data is constantly up-to-date and complete.
If requested, ENEL may send occasional communications (newsletters) related to the services provided by the company.
ENEL cannot be held responsible for emails sent on its behalf by third parties with malicious promises, false offers, fraudulent forms and/or any kind of communication sent by others. If you are not sure, please contact ENEL through its official customer services channels.
Use of Cookies
To better serve users, ENEL uses cookies that are saved on the visitor’s computer to ensure the services provided on its websites work correctly.
The purpose of the cookie is to inform the web server that you have returned to a specific page. For example, if you personalise ENEL’s pages or register for a service, a cookie will help ENEL to recover specific information on subsequent visits.
The cookies cannot be used to execute malicious software or send viruses to your computer. The cookies are exclusive to you and can only be read by the server that send them to you.
You may accept of refuse cookies. Most Internet browsers will automatically accept cookies, but you can change your settings for them to be refused. If you decide not to accept the cookies you can navigate ENEL’s site normally but won’t be able to enjoy the interactive character and experiences of the website and services in full.
The user is fully responsible for his or her choice of browser and internet provider.
Privacy Policy Update
ENEL will update this Privacy Policy when necessary to reflect the interests of the company and its users without notification, and suggests the document is re-read by users at every access to its websites and/or apps so users are always aware of any changes to ENEL’s privacy policy.
Contact
ENEL regularly reviews the terms of its Policies and Terms of Use. Any questions regarding this document or the way we handle information should be sent to seguranca.informacao@enel.com
The use of ENEL’s websites implies the unrestricted acceptance of the conditions fixed in this document including any changes that may be implemented.